 - https://sketch.com --%3E%3Ctitle%3ECombined Shape%3C/title%3E%3Cdesc%3ECreated with Sketch.%3C/desc%3E%3Cg id='Symbols' stroke='none' stroke-width='1' fill='none' fill-rule='evenodd'%3E%3Cg id='Logo-USG-/-Light' transform='translate(0.000000, -5.000000)' fill='%230A0B09' fill-rule='nonzero'%3E%3Cg id='Group' transform='translate(0.000000, 5.000000)'%3E%3Cpath d='M10.396,7.619 C11.298,7.619 12.174,8.076 12.536,8.804 L12.536,8.804 L15.555,14.88 C15.849,15.47 16.291,15.891 16.662,16.005 C17.403,16.23 18.054,16.74 18.427,17.49 C19.149,18.942 18.557,20.705 17.104,21.426 C15.652,22.148 13.89,21.556 13.169,20.104 C12.795,19.354 12.784,18.527 13.051,17.797 C13.185,17.434 13.117,16.829 12.824,16.239 L12.824,16.239 L11.11,12.791 C10.977,12.523 10.712,12.335 10.396,12.335 C10.08,12.335 9.813,12.523 9.681,12.791 L9.681,12.791 L7.967,16.239 C7.674,16.829 7.606,17.434 7.74,17.797 C8.007,18.527 7.995,19.354 7.623,20.104 C6.901,21.556 5.138,22.148 3.686,21.426 C2.234,20.705 1.642,18.942 2.364,17.49 C2.736,16.74 3.388,16.23 4.129,16.005 C4.501,15.891 4.942,15.47 5.235,14.88 L5.235,14.88 L8.254,8.804 C8.617,8.076 9.493,7.619 10.396,7.619 Z M2.54,5.543 C3.942,5.543 5.079,6.68 5.079,8.083 C5.079,9.485 3.942,10.623 2.54,10.623 C1.137,10.623 0,9.485 0,8.083 C0,6.68 1.137,5.543 2.54,5.543 Z M18.252,5.543 C19.654,5.543 20.791,6.68 20.791,8.083 C20.791,9.485 19.654,10.623 18.252,10.623 C16.848,10.623 15.712,9.485 15.712,8.083 C15.712,6.68 16.848,5.543 18.252,5.543 Z M10.395,-4.47641924e-13 C11.798,-4.47641924e-13 12.934,1.136 12.934,2.54 C12.934,3.942 11.798,5.08 10.395,5.08 C8.993,5.08 7.856,3.942 7.856,2.54 C7.856,1.136 8.993,-4.47641924e-13 10.395,-4.47641924e-13 Z' id='Combined-Shape'%3E%3C/path%3E%3C/g%3E%3C/g%3E%3C/g%3E%3C/svg%3E)
Service Delivery Manager
Functieomschrijving
We are seeking a skilled consultant to manage and strengthen relationships between the company and its ecosystem consisting of subsidiaries joint ventures to ensure smooth service delivery. The consultant will act as a strategic liaison between internal teams and affiliated entities, aligning service expectations and operational needs. The role includes defining and implementing a partner intake model for both project-based and business-as-usual services, building tactical relationships, and supporting the development of governance frameworks that facilitate transparent communication and continuous improvement.
Responsibilities: · Manage and strengthen relationships between the company and its ecosystem consisting of subsidiaries joint ventures to ensure smooth service delivery · Act as a strategic liaison between internal teams and affiliated entities, aligning service expectations and operational needs · Define and implement a partner intake model for both project-based and business-as-usual (BAU) services across the ecosystem · Build and maintain tactical relationships that support long-term collaboration and mutual value creation · Support the development of governance frameworks that facilitate transparent communication and continuous improvement · Identify service delivery patterns and proactively address challenges to enhance operational efficiency · Guide colleagues in elevating operational issues to a tactical level and foster cross-entity collaboration · Balance business priorities with partner expectations through pragmatic and solution-oriented relationship management
Profiel
Requirements & Qualifications: · Proven experience in vendor management, SLA management, and change management. · Experience in developing and implementing frameworks and processes. · 4 – 5 years of experience in a similar role Must have skills: · Strong communication and stakeholder management skills · Proven experience in vendor and SLA management · Ability to work across operational and strategic levels · High-level understanding of technical concepts related to service delivery · Experience in developing and implementing frameworks and processes · Change management capabilities · Tactical thinking and ability to guide teams toward strategic outcomes · Ability to support governance setup and continuous improvement initiatives Nice to have skills: · Experience with Office 365 and other relevant software applications used within the company. · Experience in the telecom sector · Familiarity with ao service desk operations, software packaging, and master service agreements
Languages:
- Dutch
- English
Aanbod
Offer Description as a Project Consultant:
- Permanent contract with a competitive salary package including monthly fixed expense allowance, company car and fuel card (or a monthly gross premium), meal vouchers €8, group and health insurance, mobile phone subscription, and a year-end bonus. This attractive package is complemented by Benefits at Work access, sports & culture vouchers, and eco vouchers.
- Varied and dynamic training offering; consisting of both job-specific and overarching training.
- Regular feedback and contact moments with your assigned HR Business Partner.
- Get to know your fellow consultants at our network events and team-building activities.
- Kickstart your career at USG Professionals with our 2-day Bootcamp!
Offer Description as a Freelancer:
Simplify your career with the USG EASY app:
- Personalized project proposals based on your profile and availability.
- Transparent follow-up of your invoicing process.
- All your administration in one app.
Regular networking moments with innovative companies and fellow freelancers during our innovation meetups.
Bedrijfsinfo
USG Professionals focuses on project sourcing, interim management, and recruitment & selection, within the expertise areas of ICT, HR, Legal, Finance, Facility, Engineering, and Science.
As a company, we choose an authentic and inclusive approach where you, as a professional, have the space to take ownership and feel comfortable and happy in your job.
We aim to be a future-proof organization through innovative tools like USG EASY, unique training programs such as 'Start 2 Freelance,' and through knowledge sharing on our podcast channel and innovation meetups.
Download the USG EASY app, apply in 1 click, and follow your application process step by step.